Política de privacidad
Last updated: October 14, 2026
L'Ora Serena operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). L'Ora Serena is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.
Who we are
L'Ora Serena, Carrer del Baluard 4C, 08003 Barcelona, Spain.
Phone: +34 614 203 075. Email: los.costumerservice@gmail.com.
For the purposes of applicable data protection law, we are the data controller of your personal information.
Personal information we collect
Depending on how you interact with the Services, we may collect:
- Contact details: your name, billing address, shipping address, phone number and email address.
- Financial information: payment card details, payment confirmation and other payment information. Payments are processed securely by our payment providers; we never store your full card details.
- Account information: your username, password, preferences and settings.
- Transaction information: the items you view, add to your cart, purchase, return or exchange, and your past transactions.
- Communications with us: the information you include when you contact customer support.
- Device information: information about your device, browser or network connection, your IP address and other unique identifiers.
- Usage information: how and when you use and navigate the Services.
Where we get your personal information
- Directly from you, for example when you place an order, create an account or contact us.
- Automatically through the Services, including through cookies and similar technologies.
- From our service providers, when they collect or process information on our behalf.
- From our partners or other third parties.
How we use your personal information
- To provide and improve the Services: to process your payments, fulfil and ship your orders, handle returns and exchanges, manage your account and personalise your shopping experience.
- Marketing and advertising: to send you promotional communications by email or text message if you have opted in, and to show you online ads based on your activity on the Services. You can unsubscribe at any time.
- Security and fraud prevention: to authenticate your account, provide a secure payment experience and detect, investigate or act on fraudulent, illegal or malicious activity.
- Communicating with you: to provide customer support and respond to your requests.
- Legal reasons: to comply with applicable law and respond to valid legal requests, and to enforce our terms and policies.
How we disclose personal information
We may share your personal information:
- With Shopify and with vendors who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
- With business and marketing partners to provide marketing services and show you advertising. Depending on where you live, you may have the right to opt out of this sharing at https://loraserena.com/pages/data-sharing-opt-out
- When you direct, request or otherwise consent to the disclosure.
- In connection with a business transaction such as a merger, to comply with legal obligations, to enforce our terms, or to protect the Services and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. For more information on how Shopify uses your personal information, see the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. Depending on where you live, you can exercise certain rights over your personal information at https://privacy.shopify.com/en.
Third-party websites and links
The Services may contain links to websites or platforms run by third parties. We are not responsible for their privacy or security practices, and we recommend reviewing their policies.
Children's data
The Services are not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has given us personal information, contact us to request its deletion.
Security and retention
No security measure is perfect, and we cannot guarantee absolute security. How long we keep your personal information depends on factors such as maintaining your account, providing the Services, complying with legal obligations, resolving disputes and enforcing our agreements.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request the deletion of your personal information.
- Request the correction of inaccurate personal information.
- Receive a copy of your personal information, or have it transferred to a third party (data portability).
- Opt out of the sale or sharing of your personal information for targeted advertising.
- Manage your communication preferences and unsubscribe from promotional emails at any time.
If you live in the European Economic Area or the United Kingdom, you may also object to or restrict our processing of your personal information, and withdraw your consent at any time where processing is based on consent. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.
To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.
Complaints
If you have a complaint about how we process your personal information, please contact us first. You may also have the right to lodge a complaint with your local data protection authority. In Spain, this is the Agencia Española de Protección de Datos (www.aepd.es).
International transfers
We may transfer, store and process your personal information outside the country where you live. When we transfer it outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the destination country provides an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the updated version on this website and update the "Last updated" date.
Contact
If you have any questions about this Privacy Policy or want to exercise your rights, contact us:
L'Ora Serena, Carrer del Baluard 4C, 08003 Barcelona, Spain
Phone: +34 614 203 075
Email: los.costumerservice@gmail.com